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FREQUENTLY ASKED QUESTIONS
The Docusearch Difference
Docusearch is different than all the other popular search providers. Unlike the others, we are not data providers. Data providers make their money selling subscriptions that allow you to access the database stored on their server. Here lies the problem. Their database (by law) only provides access to public records or publicly available information. Also, their database only contains data that is historic, sometimes months, or even years old.
Unlike the others, Docusearch is staffed by licensed private investigators. Why limit yourself to public records? Docusearch has access to information normally reserved for law enforcement personnel. When conducting a search with us, you are actually hiring a private investigator.
Sure, the others boast “instant results”. They can do this because all the data is stored on their server. If the data you are seeking is not there, you receive nothing. Also, the others require you to do all the searching, often sifting through mounds of irrelevant data just to find your subject. At Docusearch, all searches are researched by hand, by licensed private investigators. We’re not instant, but we’re fast. That’s because we have access to the information you need and know where and how to look.
Docusearch was one of the first private investigative companies on the Internet, established in 1995 and online for the past 19+ years.
Absolutely! The subject of your search is never contacted or informed that a search has been conducted.
We never share any personal or contact information with anyone. Additionally, you will never receive anything unsolicited from us.
Conducting a Search
All of our searches are organized by category. Begin by selecting a category from our home page or the menu bar at the top of each page. The category pages briefly describe the searches within the category. Click on any search from the category page to view a complete search description, price, return time, prerequisite information, sample reports, what to expect and actual reviews from clients that have ordered the search.You may also view a complete menu of all of our searches on a single page.
When you are ready to place an order, simply select the quantity of searches requested and click the green “Place Order” button on the search description page. Review the contents of your cart anytime or complete your order by clicking on “Checkout” on the menu bar. Then follow the prompts to checkout. You will be prompted to enter the Subject data for each search in the cart. As a new customer, you will be prompted for your email address, select a password, your address, phone number and payment options. After your payment has been approved, you will receive an order confirmation by email detailing the search you have ordered.
We accept VISA, Mastercard, American Express and Discover, and we accept both credit and debit cards. You may also pay using your PayPal account. Gift cards will be thoroughly scrutinized and require telephone confirmation.
Yes. We employ industry best practices to protect your privacy and personal information. Our website utilizes 128-bit encryption, and we have a valid security certificate, as indicated by the security lock (and green browser address bar) on all pages that involve the transmission of personal information.
Never. There are no subscription or re-occurring fee. Simply pay a one-time search fee with no future commitment to purchase anything.
Unfortunately, not. We only accept orders originating from inside the United States.
Each search is different. Approximate return times are listed on each search description. Remember, everything is hand-searched by a licensed private investigator and we want to provide you with the most current, accurate information available.
You will receive email notification immediately as search results are posted to our password-protected client area. You may also view your search status by going to my Account. Enter your Username and Password and click on the respective search number.
Simply click on the link provided in the results email notification and enter your account email address and password. Click "View Posted Results" and click on the respective search number. Your search results will be displayed. You may archive the results, print them or do nothing. Your results will remain here until you archive them or for a period of six months.
If you have a question, need assistance placing an order, or have a question regarding your results, we offer three convenient methods to contact us. You may call us Monday through Friday 8:30AM - 5:00PM EST at 800-474-5350. Or you may chat live with us directly from our website by clicking on the Get Help button. Live chat is available during regular business hours when the green “Online” button is displayed. For after-hours assistance or for those who prefer to communicate by email, we offer 24/7 email support and assistance. Response times are generally within minutes.
How-To articles are organized by category or search type. They are designed to assist you by providing advice and commentary on the searches we offer. You may access the articles from the top menu bar on every page of our website.
No problem. Simply go to http://www.docusearch.com/forgot_password.html and enter the email address associated with your account. Your Password will be immediately sent to you.
Order confirmations are automatically sent to the email address provided by you during the order process. If your confirmation was not received, please check your junk or spam box. If an order confirmation is return to us as undeliverable, we will contact you to resolve.
You may access your account anytime to view posted search results or check the status of an ordered search. Go to my Account page located on the top menu bar of every page of our website. Enter the email address associated with your account and password and click either Posted or Pending Searches.
No. This is because we do not store information about anyone. Remember, we are not a data provider or a consumer reporting agency (CRA). Therefore, there is nothing to opt-out from. It should be noted that we do not perform searches on celebrities or public officials.
Sure, we do. If you find yourself needing hundreds of searches at a time, we can help. Go to http://www.docusearch.com/volume-discounts.html for more information.
Docusearch utilizes state-of-the-art fraud and identity theft detection. Any search that involves personally identifiable information (such as a Social Security Number) or non-public financial information (such as Hidden Assets) will be closely scrutinized.Without exception, every client who requests sensitive information will be contacted and interviewed before research begins. You may be required to provide additional documentation supporting the permissible purpose and legality of the requested search.