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Frequently Asked Questions... |
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Frequently Asked Questions... |
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XHow To Use This SiteX First Time User
Returning Clients
Client Agreement |
Q If I do not receive the information I am looking for, am I due a refund? A Some of our searches do offer a no-hit refund. This will be indicated on each search description as well as what constitutes a no-hit. It is your responsibility to completely understand what you can expect to receive before placing an order. Q How will I know when my search results are completed? A When search results are complete, an email alert is sent with instructions on how to view them. Q How do I ask questions regarding my search results? A All support related questions should be asked by clicking on the Support Button from our Contact Page. Q How should I ask questions regarding your service prior to placing an order? A All information related questions should be asked by clicking on the General Information Button from our Contact Page. Q What if I want to order a State specific search not offered? A If you do not see a search offered in a specific State, please check back. Geographic changes and updates are made periodically and new searches are added constantly. Q What should I do if I do not receive an order confirmation after placing my order? A If an order confirmation is not received, then the likely cause is that you entered an incorrect email address on your order submission. The can be corrected by clicking on the Order Confirmation Button on our Contact Page. Q How does Docusearch have the ability to find the information nobody else can? A Docusearch accesses many databases not available to the general public, as well as licensed private investigators with years of experience locating hard-to-find information. Q What happens after I place my order? A A Docusearch staff member will likely contact you by telephone. This is why it is imperative that clients supply at least one contact telephone number. If valid contact numbers are not provided, your order will be voided and future orders will not be accepted. Q If I have additional information that I feel may be useful in my investigation, how can I convey this information to you? A You will have the opportunity to add any additional comments you may have during the order process. |
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Check Order Status View Search Results Client Support |
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